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LMNAs Tyro
LMNAs Tyro(Trainee) is a Training Cum Certification program for the new graduates joining LMNAs.
Instructors:
Arunkumar Ganesan
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16 Enrolled
32 Lessons
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LMNAs Tyro is an extensive training program curated for the new talents joining LMNAs.

Course Content
Email writing is the act of composing and sending emails in a clear, concise, and professional manner.
Parts of Email
Drafting an email, the right sequence
Tone of the Email
Understanding global cultures involves learning about diverse backgrounds, beliefs, values, traditions, and practices. It requires studying different aspects of culture and adopting an open-minded and respect diverse ways of life.
Timezones and Daylight Savings
Stereotyping
Traditions and its connection to geography
Effective communication is clear, impactful, and empathetic. It involves active listening and adapting to different contexts. It emphasizes empathy and sympathy, builds relationships, resolves conflicts, and helps achieve shared goals.
Assertive Communication
Empathy and Sympathy
Conflict Spiral
Software and IT Service Management aligns IT with organizational needs, optimizes service delivery, and enhances customer satisfaction. It improves efficiency, minimizes downtime, and maximizes technology value through strategic planning, design, operation, and continual improvement.
Why ITSM and how it is related to CMMI?
Customer Service Channels
Service Categories
Service Level Agreement(SLA)
Incident life cycle
Service Request life cycle
Change Request life cycle
RACI
Software development creates and maintains computer programs, following the SDLC stages of requirements gathering, system design, coding, testing, deployment, and maintenance. It evolves to meet changing needs using Agile, Scrum, or Waterfall methodologies.
The term software
The Software Development Lifecycle
Evolution of Software by Software
Methodologies
Agile enables collaboration and adaptability, while DevOps streamlines software delivery through automation. Together, they accelerate development, improve quality, and satisfy customers.
Introduction about Agile
Why Agile for LMNAs
Roles and Responsibilities
Ceremonies in Agile
Introduction about DevOps
CI/CD
Introduction About LENS Framework
Introduction to DocType
Introduction to System Console
WebForm
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